Privacy policy

Privacy Policy

Last updated: July 6, 2023

This Privacy Policy describes how Dermave ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services").

1. How We Collect and Use Your Personal Information
The types of personal information we collect depend on how you interact with our Site. "Personal information" refers to information that identifies, relates to, or describes you.

  • Information Collected Directly from You: Includes basic contact details (name, email, phone number, shipping/billing address), order and account credentials, shopping preferences, and customer support messages.

  • Information Collected Automatically (Cookies): We collect Usage Data using cookies and similar tracking technologies. This includes device details, browser type, IP address, and network connections.

  • Information from Third Parties: We may receive data from service providers, payment processors, and platforms supporting our store.

2. How We Use Your Personal Information
We use your information to:

  • Provide Products & Services: Fulfill orders, process payments, manage accounts, handle returns, and send order notifications.

  • Marketing & Advertising: Send promotional updates and tailor advertisements (you can opt out at any time).

  • Security & Fraud Prevention: Detect and investigate suspicious or unauthorized activities.

  • Customer Support: Respond to inquiries and improve our platform functionality.

3. Cookies
We use cookies to power store operations, analyze user interactions, and customize advertising. You can set your browser to block or remove cookies, though some site features may no longer function properly.

4. How We Disclose Personal Information
We share personal information with third parties for legitimate operational purposes, including:

  • Service providers (payment processing, shipping, IT, cloud storage, and analytics).

  • Marketing and business partners.

  • Legal compliance, enforcing terms of service, or corporate restructuring (e.g., mergers).

Information Category Recipient Types
Identifiers & Order Info Payment processors, fulfillment partners, IT/cloud hosts
Usage & Network Data Data analytics providers, advertising partners
Customer Support Data Customer service platforms
5. User-Generated Content
If you submit product reviews or public content, it will be visible to all users. We cannot guarantee the privacy or security of information you choose to make public.

6. Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, contact us at supportdermave@gmail.com to request its deletion.

7. Data Retention & Security
While we maintain reasonable security measures, no system is completely impenetrable. We retain personal information only as long as necessary to provide services, satisfy legal obligations, or resolve disputes.

8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Receive a portable copy of your data.

  • Limit or withdraw consent for data processing.

  • Opt out of promotional communications.

To exercise any of these rights, or if you wish to appeal a decision regarding a request, email us at supportdermave@gmail.com.

9. International Transfers
Your information may be transferred and stored outside your home country, including in the United States. Transfers outside of Europe rely on recognized mechanisms, such as Standard Contractual Clauses.

10. Contact Us
For questions, complaints, or privacy requests, please contact us at supportdermave@gmail.com.